Operations modernisation
Clarify how work flows across your organisation, use reporting and analytics to surface friction, and shape an operating model fit for what comes next.
Modern operations & AI enablement
From chaos
to clarity.
We help business leaders make operations work better — aligning people, processes and technology, then putting practical AI and automation to work with clear reporting and analytics to guide improvement.
Better connected. Better equipped. Better work.
What we do
A whole-system
view of the work.
Good operations are built around how an organisation actually works. We help leaders see the whole system, use reporting and analytics to find what is getting in the way, and make practical improvements that hold.
Workflow & governance design
Design clearer workflows, decision rights and reporting rhythms so teams can see what is moving and where decisions are needed.
AI, automation & technology
Identify where technology can help, then put useful AI and automation into the everyday work.
Resource & capability optimisation
Align skills, capacity and resources to the work that matters, using reporting and analytics to see where support is needed.
Artwork, creative & production
Scale design and content production with efficient artwork workflows, embedded or hybrid studio models, and flexible overflow support.
Marketing and creative production are part of our experience — not the limits of the offer. We bring that grounding in complex delivery to operational work wherever it happens.
Practical change, connected end to end.Who we’ve helped
Selected organisations
we’ve supported.
A selection of teams Catalyst 82 has worked with, including Revenue Edge and Children’s Cancer CoLab.
A practical path forward
Clear thinking.
Useful change.
We work alongside your people, bring structure to the messy bits and use reporting and analytics to keep decisions grounded in how work is changing.
Diagnose
Understand the current state, hear from the people doing the work and review available reporting and analytics to find where friction lives.
Design
Shape the operating model, workflows, reporting and enabling technology around the outcome you need.
Implement
Turn the design into practice with clear ownership, thoughtful change and hands-on delivery.
Optimise
Use reporting and analytics to learn from how the new way works, make adjustments and keep improving over time.
An important distinction
Not just marketing.
Better operations,
wherever work happens.
Our roots in marketing and production — including creative and artwork delivery — give us a practical grounding in complex workflows and delivery environments. Catalyst 82 applies that operational experience more broadly, helping leaders improve how people, processes, technology, reporting and analytics work together across their organisation.
Meet the people behind the workPeople who know the work
Experience
in the detail.
Operators and advisers with complementary experience across operating models, technology-enabled change, global agency leadership and complex production environments.
Ben Vickers
Operating models · Workflows · Production systems
More than 25 years across operating models, workflows and production systems, spanning in-house, agency and technology environments.
Operational performance · Technology · AI
More than 20 years in operational performance, technology integration and AI-enabled transformation, including over a decade in business operations, automation and AI adoption.
Agency leadership · Brand · Marketing
More than 25 years in global advertising and marketing, including over 14 years as an agency Managing Director. His leadership experience spans Melbourne, London, New York and Singapore.
Three directors, complementary perspectives, one shared starting point: understand how the work really happens.
Insight built into the workStart with a conversation
Let’s make
work better.
Bring us the knotty workflow, the under-used technology, or reporting and analytics that aren’t giving you a clear view. We’ll start by listening.
Or contact a director